Deskripsi Pekerjaan
Are you ready to take your career in Supply Chain to the next level? Nutri-Asia, Inc., the powerhouse behind iconic Filipino brands like Silver Swan, Datu Puti, and UFC, is looking for a dynamic Sr. Customer Service Officer to join our high-performing Customer Service Group in Bonifacio Global City.
As a Senior Customer Service Officer, you will play a critical role in our supply chain ecosystem, ensuring that our products reach our valued partners and consumers with excellence. You will be at the heart of our 'Masarap, Masaya' culture, where collaboration meets innovation. This role is perfect for a professional who thrives in a fast-paced FMCG environment and is passionate about delivering world-class service through strategic logistics and order management.
By joining NutriAsia, you aren't just taking a job; you are becoming part of a legacy that celebrates Filipino flavors and culture. We offer a competitive compensation package, opportunities for professional growth, and a vibrant workplace that values your contribution to our nation-building mission.
Tanggung Jawab
- Oversee the end-to-end order-to-cash process, ensuring accuracy and efficiency in order fulfillment.
- Act as the primary point of contact for key accounts, managing expectations and resolving complex service issues promptly.
- Collaborate closely with Logistics, Warehousing, and Sales departments to optimize delivery schedules and minimize lead times.
- Monitor and analyze Customer Service KPIs, providing data-driven insights to improve service levels and operational performance.
- Lead process improvement initiatives within the supply chain group to enhance customer satisfaction and reduce costs.
- Manage inventory allocation and stock availability communication for promotional activities and peak seasons.
- Supervise junior staff, providing mentorship and guidance on best practices in customer relationship management.
Kualifikasi
- Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field.
- At least 5 years of professional experience in Customer Service or Supply Chain, preferably within the FMCG or Manufacturing industry.
- Advanced proficiency in SAP or similar ERP systems (Sales and Distribution module).
- Strong analytical skills with the ability to interpret complex logistics data.
- Excellent verbal and written communication skills for effective stakeholder management.
- Proven track record of leadership or mentoring in a corporate setting.
- Ability to work in a fast-paced environment and handle high-pressure situations with a solution-oriented mindset.