Deskripsi Pekerjaan
Are you a seasoned operations leader with a passion for transforming patient experiences? Tan Tock Seng Hospital (TTSH) is seeking a dynamic Senior Manager/Manager of Operations to spearhead our Patient Service Centre. In this pivotal role, you will be the heartbeat of our front-line operations, ensuring that every patient interaction is seamless, efficient, and compassionate.
As part of our leadership team, you will drive operational excellence by optimizing workflows, integrating digital health solutions, and fostering a culture of high performance. You will be responsible for managing high-volume operations, leading diverse teams, and collaborating across departments to uphold the high standards of care synonymous with TTSH. This is an exceptional opportunity to influence the future of healthcare delivery in Singapore.
Tanggung Jawab
- Oversee end-to-end operational workflows within the Patient Service Centre to ensure service excellence and efficiency.
- Lead, mentor, and develop a multi-disciplinary team to achieve departmental KPIs and organizational goals.
- Identify and implement process improvements using LEAN or Six Sigma methodologies to reduce patient wait times and administrative bottlenecks.
- Drive the adoption of digital health tools and automation to modernize patient registration and appointment scheduling.
- Manage departmental budgets, resource allocation, and workforce planning to optimize operational costs.
- Ensure full compliance with healthcare regulations, data privacy standards, and hospital safety protocols.
- Collaborate with clinical and administrative heads to bridge communication gaps and enhance cross-departmental coordination.
Kualifikasi
- Bachelor’s degree in Business Administration, Healthcare Management, Operations, or a related field.
- Minimum of 6-8 years of experience in operations management, preferably within the healthcare or hospitality sector.
- Strong leadership capability with a proven track record of managing large, front-line service teams.
- Exceptional problem-solving skills and the ability to thrive in a high-pressure, fast-paced environment.
- Excellent communication and stakeholder management skills, with the ability to influence at all levels.
- Proficiency in data analytics and operational reporting to track performance and support decision-making.
- Experience in change management or digital transformation initiatives is highly advantageous.