Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for streamlining operations? Cardinal Health is seeking a Sr. Representative, Customer Order Management to join our dynamic team in Taguig City. In this role, you will be the backbone of our order processing and billing cycle, ensuring that our healthcare products reach those who need them most with precision and efficiency.
You will leverage your technical expertise in Excel and SQL to manage complex datasets, resolve order-related discrepancies, and optimize service delivery in a fast-paced environment. If you thrive on meeting targets, solving intricate problems, and collaborating with cross-functional teams to drive customer satisfaction, we invite you to grow your career with a global leader in the healthcare industry.
Tanggung Jawab
- Oversee end-to-end customer order management, from entry to delivery, ensuring 100% data accuracy.
- Proactively identify and resolve billing discrepancies, shipment delays, and inventory issues.
- Utilize SQL to extract and analyze order data, providing actionable insights to improve operational performance.
- Maintain high proficiency in Microsoft Excel for reporting, tracking, and maintaining audit trails.
- Communicate effectively with internal stakeholders and external clients to resolve escalated inquiries.
- Meet and exceed Key Performance Indicators (KPIs) related to order processing speed and customer satisfaction.
- Contribute to process improvement initiatives to streamline department workflows and reduce manual efforts.
Kualifikasi
- Bachelor’s degree in Business Administration, Supply Chain, Finance, or a related field.
- Minimum of 3+ years of professional experience in Order Management, Customer Service, or Data Coordination.
- Advanced proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables, data validation) is essential.
- Intermediate SQL skills with the ability to write and execute basic queries to support data analysis.
- Exceptional verbal and written communication skills with the ability to handle professional correspondence.
- Strong analytical mindset with a proven track record of solving complex operational problems under pressure.
- Ability to thrive in a high-volume, fast-paced corporate environment while maintaining a sharp focus on quality.