Deskripsi Pekerjaan
Become a vital part of Home Credit's financial services team as a Staff Collection Officer in Semarang. In this dynamic role, you'll be responsible for on-site customer visits to conduct thorough verifications and ensure accurate data collection. You'll serve as the face of our company, maintaining professional relationships while verifying customer information and documentation. This position requires exceptional communication skills, attention to detail, and the ability to navigate diverse customer environments. Join our mission to deliver transparent financial services while contributing to debt recovery objectives and maintaining high standards of customer satisfaction.
Tanggung Jawab
- Perform scheduled customer visits at designated locations for verification purposes
- Conduct thorough document checks and data validation according to company protocols
- Maintain accurate records of all customer interactions and verification results
- Report discrepancies and issues to collection supervisors promptly
- Ensure compliance with company policies and regulatory requirements
- Collaborate with internal teams to resolve account discrepancies
- Meet monthly collection targets and performance metrics
Kualifikasi
- Minimum high school diploma or equivalent qualification
- 1+ years of experience in field collection or customer service role
- Strong communication and interpersonal skills in Bahasa Indonesia
- Ability to work independently and manage time effectively
- Valid driver's license and reliable transportation (if applicable)
- Basic computer literacy for data entry and reporting
- Detail-oriented with high accuracy in documentation
- Ability to handle challenging customer situations professionally