Deskripsi Pekerjaan
Join the dynamic team at SADAR GROUP in Batam and be the welcoming face of our operations. We are looking for a dedicated and professional Staff Front Office to join our growing family. Our work environment is known for being warm, supportive, and collaborative, where every team member is valued.
In this role, you will play a crucial part in ensuring a smooth and pleasant experience for our guests and clients. Beyond a competitive salary, we offer attractive incentives and a unique opportunity for eligible employees to enjoy a fully sponsored Umrah trip. If you are passionate about hospitality and looking for a career in a friendly setting, we want to hear from you.
We pride ourselves on delivering excellence in service, and your role as Front Office Staff will be pivotal in maintaining our high standards. We provide a platform for growth and development, ensuring you have the tools you need to succeed in the competitive Hospitality & Tourism industry.
Tanggung Jawab
- Greet and welcome guests and visitors in a professional and courteous manner, ensuring a positive first impression.
- Manage incoming inquiries via phone, email, and in-person, providing accurate information and resolving issues promptly.
- Assist with check-in and check-out procedures, including handling reservations and managing guest documentation.
- Answer and direct incoming calls to the appropriate departments or personnel.
- Maintain a clean and organized front desk area, including managing stationery supplies and lobby aesthetics.
- Coordinate with other departments to ensure seamless service delivery for guests and staff.
- Handle guest complaints or feedback constructively, escalating complex issues to management when necessary.
Kualifikasi
- Diploma or Bachelor’s degree in Hospitality, Tourism, or a related field is preferred.
- Previous experience in a front office or customer service role is an advantage.
- Excellent communication skills in English and Bahasa Indonesia.
- Strong interpersonal skills with a friendly and approachable demeanor.
- Proficiency in computer applications such as Microsoft Office and hotel management software.
- Ability to work flexible hours, including weekends and public holidays.
- High level of professionalism and attention to detail.