Deskripsi Pekerjaan
PT Mitra Hub Indonesia is currently seeking a highly motivated and detail-oriented Staff Marketplace to join our growing team in Jakarta Selatan. In this pivotal role, you will be the backbone of our digital retail operations, ensuring that our brand maintains a strong presence across major e-commerce platforms.
The successful candidate will be responsible for end-to-end marketplace management—from product catalog optimization and inventory tracking to executing high-impact promotional campaigns. We are looking for an individual who thrives in a fast-paced environment, possesses a customer-first mindset, and has a keen eye for digital sales trends. If you are passionate about e-commerce growth and have the drive to elevate our online store performance, we want to hear from you.
Tanggung Jawab
- Manage daily operations for various marketplace stores (Shopee, Tokopedia, Lazada, etc.).
- Execute end-to-end product listing processes, including high-quality image uploads and SEO-optimized product descriptions.
- Coordinate order fulfillment processes to ensure timely dispatch and delivery.
- Provide professional, empathetic, and efficient customer support to resolve inquiries and complaints.
- Monitor sales performance, stock levels, and store health metrics daily.
- Plan and implement marketplace promotional campaigns to maximize sales and brand visibility.
- Analyze competitor activities and price positioning to maintain market competitiveness.
Kualifikasi
- Minimum Diploma (D3) degree in Marketing, Business Administration, or a related field.
- Proven experience as a Marketplace Admin or E-commerce Specialist (minimum 1 year).
- Proficient in using e-commerce Seller Centers and backend management dashboards.
- Strong analytical skills with the ability to interpret sales data and trends.
- Excellent verbal and written communication skills in Indonesian and English.
- Highly organized, detail-oriented, and capable of multi-tasking in a fast-paced retail environment.
- Familiarity with digital marketing tools and MS Excel/Google Sheets.