Deskripsi Pekerjaan
iOPEX Technologies is thrilled to announce a massive hiring drive and is seeking dynamic, motivated individuals to join our growing #happy@work team. We are currently looking for Customer Service Representatives (CSR), Technical Support Specialists, and Sales Agents to help us deliver exceptional service to our global clients.
This is a fantastic opportunity for fresh graduates and career changers who are eager to start their professional journey in the BPO industry. In this role, you will be the primary point of contact for our clients, handling technical inquiries, troubleshooting issues, and driving sales growth. We offer a supportive work environment, comprehensive training, and clear pathways for career advancement.
Tanggung Jawab
- Handle inbound and outbound customer calls regarding technical support and sales inquiries with a positive and professional attitude.
- Resolve customer technical issues efficiently and escalate complex problems to senior support staff when necessary.
- Assist clients in understanding products and services, providing accurate information to drive sales conversion.
- Document all customer interactions and resolutions accurately in the CRM system to maintain detailed records.
- Meet daily, weekly, and monthly sales targets and service level agreements (SLAs).
- Collaborate with team leads and peers to improve overall service quality and team performance.
- Stay updated on the latest product features, software updates, and company policies to provide up-to-date assistance.
Kualifikasi
- High School Diploma or Bachelor’s Degree holder (Applicants with no experience are highly encouraged to apply).
- Excellent English communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-centric mindset.
- Basic computer literacy and familiarity with using web browsers and software applications.
- Ability to work in a fast-paced, target-driven environment.
- Willingness to work on rotating shifts, including night shifts and holidays.
- Strong willingness to learn and adapt to new technologies and sales techniques.