Deskripsi Pekerjaan
We are seeking an experienced Store Manager to lead our retail operations in Surabaya. As a key leader in our hospitality and tourism team, you will be responsible for driving store performance, optimizing customer experiences, and developing high-performing teams. This role requires strategic operational oversight, staff development expertise, and a passion for delivering exceptional service. You will implement effective scheduling systems, maintain operational excellence, and ensure compliance with company standards while fostering a positive work environment. The ideal candidate thrives in dynamic retail settings and possesses strong leadership skills to drive sales growth and team success.
Tanggung Jawab
- Oversee daily store operations to ensure smooth and efficient functioning
- Manage staff scheduling, performance, and disciplinary procedures
- Implement operational policies and maintain store standards
- Monitor inventory control and stock management systems
- Drive sales performance through customer engagement strategies
- Train and develop staff to enhance service quality
- Address customer inquiries and resolve complaints effectively
- Prepare performance reports and operational analyses
Kualifikasi
- Minimum 3 years of retail management experience
- Proven track record in staff supervision and scheduling
- Strong knowledge of retail operations and inventory systems
- Excellent leadership and team development skills
- Ability to work in fast-paced hospitality environments
- Proficiency in retail management software
- Fluency in Bahasa Indonesia and English
- Problem-solving and decision-making abilities