Deskripsi Pekerjaan
Are you a dynamic and experienced retail leader passionate about health, beauty, and delivering exceptional customer experiences? Watsons, a leading international health and beauty retailer, is seeking an enthusiastic and driven Store Manager to lead our vibrant team in Bali, Indonesia. This is an unparalleled opportunity to shape the success of a key Watsons location in one of Indonesia's most exciting and sought-after destinations.
As Store Manager, you will be the driving force behind our store's performance, embodying the Watsons brand and ethos. You will be responsible for overseeing all facets of store operations, from optimizing sales and managing inventory to cultivating an inspiring shopping environment and developing a high-performing team. Your leadership will be crucial in ensuring our Bali store not only meets but exceeds sales targets, operational standards, and customer satisfaction benchmarks. If you thrive in a fast-paced retail environment, possess strong business acumen, and are committed to excellence in customer service and team development, we invite you to make a significant impact with Watsons.
Join us and contribute to a global brand dedicated to bringing health, wellness, and beauty to communities worldwide. Grow your career in a supportive and dynamic culture that values innovation and leadership.
Tanggung Jawab
- Oversee and manage all daily store operations, ensuring efficiency, profitability, and adherence to Watsons' global standards.
- Drive sales performance by developing and implementing effective merchandising strategies, promotional activities, and customer engagement initiatives.
- Lead, motivate, coach, and develop a high-performing retail team, fostering a positive and productive work environment.
- Ensure exceptional customer service is consistently delivered, resolving customer inquiries and complaints with professionalism and efficiency.
- Manage inventory levels, stock control, and product displays to optimize availability, minimize shrinkage, and enhance visual appeal.
- Implement and enforce company policies, procedures, and loss prevention measures to safeguard assets and ensure compliance.
- Analyze sales data, market trends, and competitor activities to identify opportunities for growth and improvement.
- Maintain impeccable store appearance, cleanliness, and security, creating an inviting shopping experience for all customers.
Kualifikasi
- Minimum of 3-5 years of progressive experience in retail management, preferably within the health, beauty, or FMCG sectors.
- Proven track record of successfully achieving sales targets and driving operational excellence in a retail environment.
- Exceptional leadership and team-building skills, with the ability to inspire, motivate, and develop staff.
- Strong business acumen, including proficiency in inventory management, visual merchandising, and financial analysis.
- Excellent communication, interpersonal, and problem-solving skills, with a customer-centric approach.
- Ability to work flexible hours, including evenings, weekends, and public holidays, as required by retail operations.
- Proficiency in retail management software and standard office applications (MS Office Suite).
- A strong passion for the health and beauty industry and a commitment to continuous learning and improvement.