Deskripsi Pekerjaan
Navya Retail Indonesia is seeking a dedicated and experienced Store Supervisor to lead our operations in Bali. In this pivotal role, you will be the face of the brand, ensuring the highest standards of customer service and operational excellence. We are looking for a leader who can inspire our sales assistant and cashier teams to exceed targets while strictly adhering to our Standard Operating Procedures (SOP). Your day-to-day will involve managing staff shift schedules, conducting performance reviews, and developing the skills of our team members to ensure they are equipped to handle any customer situation. You will also oversee inventory management, store cleanliness, and visual merchandising standards to create an inviting shopping environment. We value proactive problem-solving and the ability to work in a fast-paced retail setting. Join us in shaping the future of retail in Bali.
Tanggung Jawab
- Manage and monitor the daily operations of the store to ensure smooth workflow.
- Lead, coach, and motivate the sales assistant and cashier teams to achieve sales targets.
- Ensure all staff strictly adhere to company Standard Operating Procedures (SOP).
- Develop and implement staff training programs to enhance product knowledge and customer service skills.
- Manage staff shift schedules, rosters, and timekeeping accurately.
- Oversee inventory control, stock replenishment, and loss prevention measures.
- Handle customer complaints and escalations professionally to ensure high satisfaction.
- Maintain store cleanliness, organization, and visual merchandising standards.
Kualifikasi
- Proven experience as a Store Supervisor or Assistant Manager in the retail industry.
- Strong leadership skills with the ability to manage and motivate a diverse team.
- Excellent communication and interpersonal skills in English and Bahasa Indonesia.
- Good understanding of retail operations, inventory management, and sales processes.
- Ability to work flexible hours, including weekends and holidays.
- High attention to detail and organizational skills.
- Bachelor’s degree in Business Administration or related field is a plus.