Deskripsi Pekerjaan
Join FamilyMart as a Store Supervisor and lead our dynamic retail team in Cyberjaya! This pivotal role combines hands-on retail operations with leadership responsibilities, ensuring exceptional customer experiences while driving store performance. You'll manage daily operations, optimize inventory flow, and cultivate a positive team environment aligned with FamilyMart's commitment to quality service. The position offers competitive compensation and opportunities for professional growth in Malaysia's expanding convenience store sector.
As a key leader in our Cyberjaya location, you'll implement merchandising strategies, maintain store standards, and resolve customer inquiries efficiently. The ideal candidate thrives in fast-paced environments and possesses strong organizational skills to balance operational demands with team development. FamilyMart provides comprehensive training and a supportive workplace culture where your retail expertise can flourish.
Tanggung Jawab
- Supervise daily store operations including staff scheduling, inventory management, and cash handling
- Train and motivate team members to deliver exceptional customer service standards
- Implement visual merchandising plans and maintain store presentation standards
- Monitor sales performance and execute promotional campaigns to meet targets
- Ensure compliance with food safety, hygiene, and security protocols
- Handle customer inquiries, resolve complaints, and foster positive community relationships
- Conduct staff performance reviews and provide constructive feedback
- Analyze operational reports and implement process improvements
Kualifikasi
- Minimum SPM qualification with 1-2 years retail supervisory experience
- Strong leadership and team management abilities
- Excellent communication and interpersonal skills
- Proficiency in inventory management systems and POS technology
- Basic financial acumen for cash handling and sales reporting
- Ability to work flexible hours including weekends and public holidays
- Customer-focused mindset with problem-solving aptitude
- Knowledge of retail operations and merchandising principles