Deskripsi Pekerjaan
Join the dynamic team at PICKUP COFFEE as a Store Supervisor and lead our mission to deliver exceptional coffee experiences across NCR branches. This pivotal role combines leadership, operational excellence, and customer passion in a fast-paced retail environment. You'll be the driving force behind store performance, team development, and brand consistency while fostering a culture of hospitality. If you thrive in energizing teams, optimizing operations, and creating memorable customer interactions, this opportunity is your perfect blend of challenge and growth.
As a key leader in our expanding coffee network, you'll directly impact store success through strategic planning and team empowerment. This position offers a unique platform to develop your retail management skills while contributing to a beloved local brand. Competitive compensation and career advancement opportunities await the right candidate ready to elevate our customer experience standards.
Tanggung Jawab
- Lead, mentor, and motivate store teams to achieve sales targets and service excellence
- Oversee daily store operations including inventory management, cash handling, and compliance
- Implement company standards for product quality, cleanliness, and customer experience
- Conduct staff training on coffee brewing techniques, product knowledge, and service protocols
- Analyze sales data and performance metrics to identify improvement opportunities
- Ensure strict adherence to health, safety, and security regulations
- Manage customer feedback resolution and maintain positive community relationships
Kualifikasi
- Minimum 2 years retail/hospitality supervisory experience
- Strong leadership and team development skills
- Basic knowledge of coffee preparation and F&B operations
- Excellent communication and conflict resolution abilities
- Proficiency in inventory management systems
- Ability to work flexible schedules including weekends/holidays
- College degree preferred or equivalent industry experience