Deskripsi Pekerjaan
Join Concentrix as a Streaming Service Account Representative and become part of a global leader in customer experience solutions. This exciting opportunity allows you to work with premier streaming platforms, helping customers optimize their viewing experiences while earning a competitive salary of up to ₱30,000 monthly plus complimentary Grab rides. You'll operate from our modern Quezon City hub, where you'll resolve account inquiries, troubleshoot technical issues, and deliver exceptional service that builds brand loyalty. As a valued team member, you'll receive comprehensive training on streaming platforms and customer engagement techniques, with clear pathways for career advancement in our dynamic call center environment.
Concentrix offers a supportive workplace culture with performance-based incentives and opportunities to develop specialized skills in digital entertainment services. Whether you're assisting with subscription management, device compatibility, or content recommendations, you'll play a crucial role in enhancing customer satisfaction. This full-time position combines competitive compensation with modern workplace benefits, making it ideal for customer service professionals seeking growth in the booming digital entertainment sector.
Tanggung Jawab
- Manage inbound/outbound communications for streaming service account holders
- Resolve billing, subscription, and technical access issues through multiple channels
- Update customer profiles and troubleshoot streaming platform compatibility
- Document interactions accurately in CRM systems while meeting SLAs
- Collaborate with technical teams to resolve complex account issues
- Participate in product training to maintain platform knowledge
- Upsell premium services during customer interactions
- Maintain high customer satisfaction scores through personalized solutions
Kualifikasi
- High school diploma with 6+ months customer service experience
- Proficiency in English and Filipino communication
- Basic technical troubleshooting skills for digital platforms
- Ability to navigate CRM systems efficiently
- Strong problem-solving and conflict resolution abilities
- Comfortable working in shift-based schedules
- Previous call center experience preferred
- Adaptability to fast-changing streaming technologies