Deskripsi Pekerjaan
Are you passionate about education and committed to helping students achieve their full potential? Seven Retail Group is seeking a dynamic and results-oriented Student Advisor to join our expanding Sparks Math team in Jabodetabek. In this role, you will be the face of our educational excellence, acting as the primary point of contact for prospective and existing parents. Your goal is to foster meaningful relationships, provide expert guidance on our curriculum, and ensure that every student's learning journey is supported by clear, professional, and empathetic communication.
We are looking for a natural communicator who can articulate the value of the Sparks Math methodology. Whether you are conducting consultations with new parents or managing the ongoing satisfaction of our existing community, your ability to provide solutions and build trust is paramount. Join a fast-paced environment where your dedication directly impacts the academic development of children across Jakarta.
Tanggung Jawab
- Serve as the primary liaison between Sparks Math and our parent community, providing timely and accurate information regarding our programs.
- Conduct consultations with prospective families to assess student needs and recommend appropriate learning paths.
- Maintain high levels of student retention through proactive communication, progress reporting, and resolution of parent inquiries.
- Collaborate with the instructional team to ensure smooth enrollment and student onboarding processes.
- Manage inquiries via phone, email, and walk-ins with a focus on service excellence and sales conversion.
- Keep accurate records of student progress, parent feedback, and enrollment data using our internal CRM systems.
- Represent the Seven Retail Group brand at community events, workshops, and educational fairs to increase brand awareness.
Kualifikasi
- Bachelor’s degree in Education, Psychology, Communications, Business, or a related field.
- Minimum 1-2 years of experience in customer service, sales, or student affairs, preferably in an educational setting.
- Strong interpersonal skills with the ability to empathize with parents and communicate complex concepts clearly.
- Proven ability to meet or exceed performance KPIs and enrollment targets.
- Fluency in Bahasa Indonesia and proficiency in English are mandatory.
- Highly organized with excellent time-management skills to handle multiple inquiries simultaneously.
- Proficiency in Microsoft Office Suite and basic CRM software.
- Willingness to work flexible hours, including weekends, to accommodate parent meetings.