Deskripsi Pekerjaan
Are you passionate about education and committed to providing outstanding support? Bells Institute of Higher Learning is seeking a dynamic Student Service Ambassador to join our team. As the face of our institution, you will play a crucial role in shaping the student experience by delivering high-quality service and guidance. We are looking for individuals who are eager to assist prospective and current students in navigating their academic paths effectively.
In this engaging role, you will serve as the primary point of contact for a wide range of inquiries, from course information and enrollment procedures to academic advice and administrative support. You will handle interactions via phone, email, and the service counter, ensuring every student feels valued and heard. Your ability to communicate clearly and solve problems efficiently will directly contribute to our reputation for excellence in higher education. If you have a friendly demeanor, a strong work ethic, and a desire to make a difference in students' lives, we want to hear from you.
Tanggung Jawab
- Provide exceptional customer service to students and prospective applicants via phone, email, and face-to-face interactions.
- Assist students with administrative processes, including enrollment, course registration, and academic inquiries.
- Maintain accurate and up-to-date records of student interactions and inquiries in the CRM system.
- Address and resolve student complaints or issues promptly and professionally.
- Support the student recruitment team with event coordination and campus tours.
- Promote the institute's programs and services to potential students and their families.
- Collaborate with academic and administrative staff to ensure a seamless student experience.
Kualifikasi
- A diploma or degree in any field; a background in education or customer service is a plus.
- Excellent communication skills, both verbal and written, in English.
- Strong interpersonal skills with a customer-centric approach.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in using computer systems and basic office software.
- A positive attitude and a genuine passion for helping students achieve their goals.
- Flexibility to work on weekends or public holidays if required.