Deskripsi Pekerjaan
Are you a motivated leader looking to advance your career in the hospitality industry? We are seeking a dedicated Supervisor to join our team in the vibrant town of Bakri, Muar. In this pivotal role, you will oversee daily operations, ensure high standards of service, and lead a team of dedicated professionals to deliver exceptional guest experiences.
As the face of our establishment, you will play a crucial role in maintaining our reputation for excellence. Your day-to-day responsibilities will involve managing staff performance, handling customer inquiries with poise, and ensuring that all operational procedures are followed efficiently. We are looking for someone who is organized, proactive, and passionate about creating a welcoming environment for all visitors.
Join us in a role that offers the opportunity to develop your leadership skills while contributing to a successful team. This position offers a competitive salary and the chance to work in a dynamic environment in Johor.
Tanggung Jawab
- Oversee and manage the daily operations of the establishment to ensure smooth workflow and high efficiency.
- Lead, train, and mentor a team of staff members to ensure high performance, morale, and consistency.
- Maintain a high level of customer satisfaction by addressing inquiries, resolving issues, and handling complaints professionally.
- Monitor and manage inventory levels, ensuring stock availability and effective cost control measures.
- Ensure strict compliance with health, safety, hygiene, and regulatory standards at all times.
- Assist in the development and implementation of operational policies and procedures.
- Handle cash handling and financial reporting duties accurately and on time.
Kualifikasi
- Minimum of [Number] years of experience in a supervisory or management role within the hospitality or tourism sector.
- Strong leadership skills with the ability to motivate and guide a diverse team effectively.
- Excellent communication and interpersonal skills to interact professionally with staff and customers.
- Ability to work under pressure and manage multiple tasks simultaneously during peak hours.
- Proficiency in basic computer applications and point-of-sale systems.
- Flexibility to work various shifts, including weekends and public holidays.
- Relevant hospitality qualifications or a diploma are highly desirable.