Deskripsi Pekerjaan
Join the prestigious Capella Singapore team as a Supervisor, Capella Culturist. We are seeking a dedicated and detail-oriented professional to assist the Assistant Manager in overseeing the vibrant and dynamic Living Room operations. This role offers a unique opportunity to immerse yourself in a luxury hospitality environment where you will be instrumental in shaping the guest experience.
In this pivotal position, you will collaborate closely with the culinary and service teams to ensure seamless delivery of daily service, exclusive private functions, and curated cultural events. You will be responsible for maintaining the highest standards of guest satisfaction while fostering a positive and collaborative team culture. If you are passionate about hospitality and possess a flair for operational excellence, this is the perfect stage for your career to flourish within one of Asia's leading luxury resorts.
Tanggung Jawab
- Assist the Assistant Manager in the daily management and strategic planning of the Living Room operations.
- Oversee the guest experience to ensure impeccable service standards and personalized attention.
- Coordinate with the culinary and service teams to organize and execute banquets, tea services, and themed events.
- Lead, train, and mentor the team to ensure high performance and staff engagement.
- Manage staff schedules, rosters, and payroll to ensure optimal staffing levels.
- Handle guest inquiries and resolve any operational issues or feedback promptly and professionally.
- Maintain the cleanliness, presentation, and maintenance standards of the venue.
Kualifikasi
- Minimum of 3-5 years of relevant experience in hospitality, preferably within a luxury hotel or resort setting.
- Strong leadership skills with the ability to motivate and guide a diverse team.
- Excellent communication and interpersonal skills, with fluency in English.
- Ability to work in a fast-paced environment and handle pressure with grace and professionalism.
- Proven track record in customer service and event coordination.
- Relevant hospitality qualifications or a diploma in Hotel Management.
- Familiarity with Capella's service philosophy and luxury standards is highly desirable.