Deskripsi Pekerjaan
Join Pura Group as a Supervisor Guest House and become the driving force behind exceptional hospitality experiences. You'll lead operations in our exclusive private guest house, ensuring every detail from cleanliness to guest comfort exceeds expectations. This role requires a hands-on leader who can maintain high standards while fostering a positive work environment. You'll coordinate daily operations, train staff on service excellence, and implement protocols that guarantee memorable stays for our discerning guests. Position includes staff management, quality assurance, and direct guest interaction to resolve issues promptly. Ideal for candidates passionate about creating flawless hospitality experiences in a boutique setting.
Tanggung Jawab
- Supervise daily housekeeping operations and maintain cleanliness standards
- Manage staff schedules, performance, and training programs
- Oversee guest services to ensure comfort and satisfaction
- Coordinate with maintenance teams for facility upkeep
- Handle guest inquiries and resolve complaints efficiently
- Monitor inventory of supplies and manage budget controls
- Implement and improve operational procedures
- Conduct regular inspections to meet quality standards
Kualifikasi
- Minimum 2 years experience in hospitality supervision
- Proven leadership and team management skills
- Strong understanding of housekeeping protocols
- Excellent communication and problem-solving abilities
- Ability to work under pressure during peak seasons
- Basic knowledge of budget management
- Certification in hospitality management preferred
- Proficiency in local language and basic English