Deskripsi Pekerjaan
Join our dynamic hospitality team as a Housekeeping Supervisor at Fox Hotel Glenmarie Shah Alam, where you'll play a pivotal role in maintaining our reputation for excellence. This position offers the opportunity to lead a dedicated team of housekeeping professionals while ensuring our guests experience the highest standards of cleanliness and comfort. You'll be responsible for coordinating daily operations, optimizing workflows, and implementing best practices to exceed guest expectations. With a focus on attention to detail and team leadership, you'll drive a culture of excellence that directly impacts guest satisfaction and loyalty. This role provides a unique platform to develop your management skills in a fast-paced environment while contributing to the success of a premier hospitality establishment.
Tanggung Jawab
- Supervise and coordinate daily housekeeping operations across all guest rooms and public areas
- Train, mentor, and motivate housekeeping staff to maintain service excellence standards
- Conduct regular inspections to ensure cleanliness and presentation meet hotel benchmarks
- Manage inventory control for cleaning supplies, linens, and equipment
- Develop and implement efficient cleaning schedules and task assignments
- Address guest concerns related to room cleanliness and amenities promptly
- Ensure compliance with safety, hygiene, and sustainability protocols
- Collaborate with front desk and maintenance teams to resolve operational issues
Kualifikasi
- Minimum 2-3 years of housekeeping supervisory experience in hospitality
- Proven leadership and team management skills in service environments
- Strong attention to detail with commitment to cleanliness standards
- Excellent communication and interpersonal skills
- Ability to work efficiently under pressure and during peak periods
- Basic knowledge of cleaning chemicals and equipment operation
- Flexibility to work weekends, evenings, and holidays as required
- Proficiency in inventory management systems