Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for operational excellence in the banking sector? Bank Perekonomian Rakyat (BPR) Parinama is seeking a motivated and highly organized Supervisor Operational to join our growing team in Bandung. This is an excellent opportunity to take your career to the next level by ensuring the seamless daily operations of our branch and delivering superior service to our clients.
As a Supervisor Operational, you will be the backbone of our service delivery, bridging the gap between back-office efficiency and front-office client satisfaction. You will play a critical role in maintaining compliance, streamlining workflows, and coaching your team to meet bank standards. We are looking for an individual who is ready to embrace our ASSAP cultureāAgile, Secure, Service-oriented, Accountable, and Professional.
Tanggung Jawab
- Oversee daily branch operations, ensuring all processes align with standard operating procedures (SOP).
- Supervise and mentor branch staff to improve service quality and efficiency.
- Monitor and manage daily cash flow and banking transactions to ensure accuracy and compliance.
- Prepare comprehensive operational reports for management review on a regular basis.
- Ensure all branch activities strictly comply with regulatory requirements and internal banking audit standards.
- Resolve escalated client issues with professionalism to maintain high levels of customer satisfaction.
- Manage inventory and office logistics to ensure smooth daily functional support.
Kualifikasi
- Bachelorās degree in Management, Finance, Accounting, or a related field.
- Minimum 2-3 years of experience in operational or administrative roles within the banking or financial industry.
- Strong leadership skills with the ability to manage and motivate a diverse team.
- Excellent analytical, problem-solving, and decision-making capabilities.
- Proficiency in Microsoft Office Suite (Excel, Word) and Core Banking Systems.
- Deep understanding of OJK regulations and banking compliance protocols.
- Excellent communication skills in both Bahasa Indonesia and English.
- Must be willing to be based in Bandung, Jawa Barat.