Deskripsi Pekerjaan
Join PT Universal Bahtera Indo as a Supervisor Sales Admin and lead our dynamic sales administration team to excellence in a fast-growing company environment. This key leadership position offers the opportunity to drive operational efficiency, ensure accurate sales processes, and deliver exceptional customer support that aligns with our company's growth trajectory.
As a Supervisor Sales Admin, you'll play a crucial role in bridging the gap between our sales team and administrative functions, ensuring seamless operations across all sales-related activities. Your leadership will be instrumental in maintaining high standards of accuracy, efficiency, and customer satisfaction while supporting our expanding business operations.
We are seeking a motivated professional with strong Mandarin language skills to effectively communicate with our diverse client base and internal stakeholders. This position is perfect for someone who thrives in a fast-paced environment and is passionate about optimizing administrative processes to support sales excellence.
Tanggung Jawab
- Lead and mentor the sales administration team to ensure efficient daily operations and high-quality output
- Oversee sales order processing, documentation, and ensure all transactions are accurate and compliant with company policies
- Coordinate between sales team and other departments to ensure smooth workflow and timely resolution of issues
- Monitor and analyze sales administration metrics to identify areas for improvement and implement corrective actions
- Train and develop team members on sales processes, systems, and customer service standards
- Handle escalated customer inquiries and ensure prompt resolution to maintain high satisfaction levels
- Prepare regular reports on sales administration performance, team productivity, and process efficiency
- Collaborate with management to implement new systems, procedures, and best practices in sales administration
Kualifikasi
- Bachelor's degree in Business Administration, Marketing, or related field
- Minimum 3-5 years of experience in sales administration with at least 1 year in a supervisory role
- Proficient in Mandarin language (both written and spoken) for effective communication with clients and team members
- Strong leadership skills with experience in team management, training, and performance evaluation
- Excellent knowledge of sales processes, order management, and customer service standards
- Advanced proficiency in Microsoft Office Suite and sales management software
- Strong analytical skills with the ability to interpret data and implement process improvements
- Exceptional problem-solving abilities and attention to detail