Deskripsi Pekerjaan
Join EMAPTA's dynamic Managed Service Provider team as a Support Desk Technician in Makati! This onsite, day-shift role offers exceptional career growth opportunities with direct exposure to Australian teams and global IT operations. We provide comprehensive Day 1 HMO coverage, ensuring your well-being from day one. As a key player in our MSP environment, you'll resolve complex technical challenges for diverse clients while developing expertise in enterprise-level support systems. Our collaborative culture fosters continuous learning, with structured pathways to advance your IT career alongside industry professionals. Benefit from our commitment to employee development through training programs and mentorship initiatives designed to accelerate your professional growth in the fast-evolving tech landscape.
Tanggung Jawab
- Provide first-level technical support for hardware, software, and network issues across diverse client environments
- Diagnose and resolve system malfunctions using ticketing systems and remote management tools
- Install, configure, and maintain desktop/laptop systems, peripherals, and mobile devices
- Document all technical procedures, solutions, and asset configurations in IT service management platforms
- Collaborate with senior technicians and Australian-based teams to escalate complex incidents
- Conduct user training on system usage and security protocols
- Monitor system performance and proactively address potential vulnerabilities
Kualifikasi
- Associate degree in IT, Computer Science, or related technical field
- Minimum 1-2 years of experience in helpdesk or technical support roles
- Proficiency in Windows OS, Microsoft Office Suite, and basic networking concepts
- Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk)
- Strong problem-solving abilities with customer-focused communication skills
- CompTIA A+/Network+ certification preferred
- Ability to work flexible hours during system maintenance windows