Deskripsi Pekerjaan
Join PERSOL as a Survey Engagement Specialist and be part of something big! This contract position offers a unique opportunity to drive customer insights through meaningful survey interactions. You'll play a pivotal role in collecting valuable feedback that shapes business decisions while honing your communication skills in a dynamic environment. The renewable contract extends until December 2026, providing stability and growth potential in a leading recruitment agency. Located in Novena's Central Region, you'll collaborate with a passionate team dedicated to excellence. This role combines customer engagement with data collection, making it ideal for individuals who thrive on connecting with people while contributing to strategic initiatives. If you're ready to make an impact and develop professionally, this is your chance to join PERSOL's mission.
Tanggung Jawab
- Conduct outbound surveys to engage customers and gather valuable feedback
- Maintain high participation rates through effective communication techniques
- Accurately document survey responses using CRM systems
- Address customer inquiries and provide clear explanations about survey objectives
- Collaborate with team to optimize survey engagement strategies
- Ensure data quality and compliance with privacy regulations
- Meet daily/weekly engagement targets while maintaining professionalism
Kualifikasi
- Strong communication and interpersonal skills
- Previous experience in customer service or call center environment
- Ability to build rapport quickly with diverse audiences
- Basic computer literacy and familiarity with CRM platforms
- Detail-oriented with accurate data entry capabilities
- Positive attitude and resilience in handling customer interactions
- Availability for contract period until end of December 2026