Deskripsi Pekerjaan
Are you a tech-savvy powerhouse who thrives on streamlining workflows and delivering top-tier customer experiences? Rhino Squad is looking for a versatile Virtual Assistant to support a high-growth entrepreneur, Dana. This is not your standard admin role—we are looking for a 'unicorn' who understands the intersection of operations, automation, and customer success.
As a core member of this fast-paced environment, you will be the bridge between technical systems and seamless execution. If you are passionate about CRM management, love finding ways to automate repetitive tasks, and have a natural flair for professional communication, we want to hear from you. This is a unique opportunity to play a pivotal role in optimizing an entrepreneur's daily operations.
Tanggung Jawab
- Manage and maintain CRM databases to ensure accurate client data and pipeline tracking.
- Design, implement, and monitor automation workflows (Zapier/Make) to increase operational efficiency.
- Provide high-level administrative support, including calendar management and inbox triage.
- Deliver exceptional customer support via email and chat, ensuring timely and professional resolutions.
- Document internal processes and standard operating procedures (SOPs) to facilitate business scaling.
- Collaborate directly with the business owner to troubleshoot technical bottlenecks.
- Assist in managing digital projects and coordinating tasks across various software platforms.
Kualifikasi
- Proven experience as a Virtual Assistant, ideally in a tech-focused or CRM-heavy role.
- Strong technical proficiency with major CRM platforms (e.g., Salesforce, HubSpot, or Pipedrive).
- Hands-on experience with automation tools like Zapier, Make (formerly Integromat), or similar platforms.
- Excellent written and verbal communication skills with a focus on customer empathy.
- Self-starter mindset with the ability to manage time effectively in a remote part-time setup.
- A proactive problem-solver who anticipates operational needs before they become issues.
- Stable internet connection and ability to work effectively in a digital-first environment.