Deskripsi Pekerjaan
Are you looking for a rewarding career in the BPO industry? TaskUs is hiring for our La Union Hybrid Campaign, offering a unique blend of office collaboration and flexible work-from-home opportunities. We are looking for driven individuals who are passionate about delivering exceptional customer experiences.
In this role, you will represent leading global brands, handling a variety of customer inquiries with professionalism and empathy. The position begins with a comprehensive paid training phase conducted at our office. Once you have completed the training and demonstrated stable performance, you will transition to a work-from-home (WFH) setup. The company provides all necessary assets, ensuring you have the tools you need to succeed from the comfort of your home.
We pride ourselves on a culture of growth, teamwork, and innovation. If you are eager to join a fast-paced environment and develop your skills in customer service, this is the perfect opportunity for you.
Tanggung Jawab
- Handle inbound and outbound customer interactions via phone, email, and chat with a high level of professionalism.
- Resolve customer issues and complaints effectively to ensure high satisfaction and retention rates.
- Accurately document all customer interactions and transactions in the CRM system.
- Follow established call scripts and company protocols to maintain brand consistency.
- Collaborate with team leads and other departments to resolve complex escalations.
- Identify opportunities to upsell or cross-sell products/services where appropriate.
- Maintain a positive and professional demeanor during high-pressure situations.
Kualifikasi
- High School Diploma or Bachelor’s Degree (or equivalent work experience).
- Strong verbal and written communication skills in English.
- Basic computer literacy and proficiency in navigating web-based platforms.
- Ability to multitask and manage time efficiently in a remote or hybrid setting.
- Willingness to undergo paid training and adapt to a changing work environment.
- Reliable internet connection and a quiet workspace (required for WFH transition).