Deskripsi Pekerjaan
Join IDA Automation Inc as a Tax Calling Support/Data Analyst specializing in US real property taxes. This hybrid role combines customer service excellence with analytical precision to help clients navigate complex tax obligations. You'll be the first point of contact for taxpayers requiring assistance, while simultaneously analyzing tax data to ensure accuracy and compliance. Our ideal candidate thrives in fast-paced environments where problem-solving and attention to detail drive results. Enjoy competitive compensation in a dynamic work setting with opportunities for professional growth in the tax services sector. If you're passionate about both customer interaction and data-driven solutions, we encourage you to apply today.
Tanggung Jawab
- Provide exceptional phone-based customer support for US real property tax inquiries
- Analyze tax documentation and financial data to identify discrepancies and resolve issues
- Explain complex tax regulations and payment processes to clients clearly and accurately
- Maintain detailed records of client interactions and case resolutions
- Collaborate with team members to improve service delivery workflows
- Continuously update knowledge on US property tax laws and procedures
- Meet performance metrics for call handling, resolution times, and client satisfaction
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 1 year experience in customer service or call center environment
- Strong analytical skills with attention to numerical data
- Excellent verbal communication skills in English
- Basic proficiency in Microsoft Office applications
- Ability to multitask in fast-paced setting with minimal supervision
- Knowledge of US tax systems or real estate processes is advantageous