Deskripsi Pekerjaan
Are you a natural leader with a passion for delivering exceptional customer service? Outsourced Quality Assured Services Inc. is seeking a dynamic Team Lead to join our growing support team in Quezon City. As a Team Lead, you will be responsible for overseeing a high-performing support team that delivers exceptional service to a global membership community of entrepreneurs and business leaders.
In this role, you will have the opportunity to mentor and develop team members, implement best practices for customer support, and drive continuous improvement in service quality. You will serve as the primary point of contact for escalated customer issues and work closely with other departments to ensure seamless service delivery. This full-time position offers a competitive salary of ₱70,000 – ₱80,000 per month.
Outsourced Quality Assured Services Inc. offers a collaborative work environment where innovation and professional growth are encouraged. If you have a proven track record of leading teams and are committed to excellence in customer service, we encourage you to apply for this exciting opportunity in Metro Manila.
Tanggung Jawab
- Oversee and mentor a team of customer support representatives
- Monitor team performance metrics and implement strategies for improvement
- Handle escalated customer issues and ensure timely resolution
- Develop and implement training programs to enhance team skills
- Collaborate with other departments to ensure seamless service delivery
- Conduct regular team meetings and performance reviews
- Stay updated on industry trends and best practices in customer service
Kualifikasi
- Bachelor's degree in Business Administration, Communications, or related field
- Minimum of 3 years of experience in customer service or support roles
- At least 1-2 years of team leadership or supervisory experience
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in CRM software and other customer service tools
- Ability to work in a fast-paced environment and manage multiple priorities