Deskripsi Pekerjaan
Are you a seasoned leader looking for a dynamic opportunity in the Telco industry? Quess is currently seeking a highly motivated Team Lead to join our team in Taguig City. We are thrilled to announce a 1-Day Hiring Process for this urgent role, making it easier than ever for you to kickstart your career with us.
In this pivotal position, you will be responsible for overseeing a team of customer service professionals, ensuring high-quality service delivery, and driving operational efficiency. We are looking for a proactive leader who thrives in a fast-paced environment and is committed to achieving team goals. With a competitive salary package of up to ₱45,000 per month, this is a fantastic opportunity to advance your career in a leading business process management company.
Tanggung Jawab
- Lead, mentor, and coach a team of customer service representatives to ensure optimal performance and morale.
- Monitor daily operations, KPIs, and service quality to identify areas for improvement.
- Handle complex customer escalations and critical issues with professionalism and efficiency.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Ensure strict adherence to company policies, procedures, and quality standards.
- Collaborate with cross-functional teams to streamline processes and resolve inter-departmental issues.
- Organize and facilitate training sessions to enhance team skills and knowledge.
Kualifikasi
- Bachelor’s degree in any field or equivalent relevant experience.
- Minimum of 2-3 years of experience in a Team Lead or Supervisory role within the BPO or Telco sector.
- Strong leadership, communication, and interpersonal skills.
- Proven ability to work effectively under pressure and meet tight deadlines.
- Excellent problem-solving and decision-making capabilities.
- Must be available for a 1-day hiring process.