Deskripsi Pekerjaan
About PT Danarta Anugrah Divina
We are seeking a dynamic and experienced Team Leader to join our team in Padang. In this pivotal role, you will be responsible for overseeing the daily operational activities of our Call Center & Consumer Service department. We are looking for a motivated leader who can drive performance, ensure high service quality, and foster a positive working environment for the team. As a Team Leader, you will bridge the gap between management and staff, ensuring that operational goals are met efficiently while maintaining excellent customer satisfaction standards.
Why Join Us?
At PT Danarta Anugrah Divina, we believe in the power of strong leadership. We offer a supportive environment where your skills in team management and operational strategy will be valued. You will have the opportunity to directly influence the success of our operations and help shape the future of our service team.
Tanggung Jawab
- Manage and oversee daily operational activities to ensure smooth workflow and efficiency.
- Motivate and inspire the team to achieve individual and collective performance targets.
- Monitor team performance in the field or call center environment and provide constructive feedback.
- Conduct daily briefings and training sessions to enhance team skills and product knowledge.
- Handle escalated customer complaints and resolve operational issues promptly.
- Analyze key performance indicators (KPIs) and prepare weekly or monthly performance reports.
- Ensure strict adherence to company policies, procedures, and quality standards.
Kualifikasi
- Bachelor's degree in any field or equivalent professional experience.
- Proven experience in a Team Leader or Supervisory role within a Call Center or Consumer Service environment.
- Excellent communication and interpersonal skills in English and Bahasa Indonesia.
- Strong leadership qualities with the ability to mentor and develop team members.
- Good problem-solving skills and the ability to work under pressure in a fast-paced setting.
- Familiarity with CRM software and Microsoft Office applications.
- Willingness to be stationed in Padang, Sumatera Barat.