Deskripsi Pekerjaan
Are you a passionate leader in the hospitality industry with a knack for driving sales and creating exceptional customer experiences? AEON Mid Valley is seeking a dynamic Team Leader for our Cafe/Delica Department to join our vibrant team and help us elevate our customer service standards and boost store sales.
As a Team Leader, you will play a crucial role in managing daily operations, leading a team of dedicated staff, and ensuring the highest quality of service and products are delivered to our customers. You will be responsible for implementing sales strategies, monitoring inventory, and maintaining a clean and welcoming environment in our cafe and delica section.
This is an excellent opportunity for someone with strong leadership skills, a passion for the food and beverage industry, and a proven track record of achieving sales targets. If you're ready to take the next step in your career and make a significant impact in a retail setting, we encourage you to apply for this exciting position at AEON Mid Valley.
AEON is one of Malaysia's leading retailers, known for its commitment to quality, innovation, and customer satisfaction. We offer a supportive work environment, opportunities for growth, and the chance to be part of a team that is dedicated to excellence. Join us and contribute to our continued success while advancing your career in the hospitality industry.
Tanggung Jawab
- Lead, motivate, and manage the cafe/delica team to ensure excellent customer service and operational efficiency
- Implement sales strategies and promotional activities to boost store sales and meet targets
- Monitor inventory levels, place orders, and ensure proper stock rotation to minimize waste
- Train and develop team members on product knowledge, customer service, and operational procedures
- Ensure compliance with food safety, hygiene, and quality standards
- Handle customer inquiries, complaints, and feedback promptly and professionally
- Conduct regular staff meetings to communicate goals, performance, and company updates
- Prepare and analyze sales reports to identify trends and opportunities for improvement
Kualifikasi
- Minimum SPM or equivalent qualification, with additional certification in hospitality or food service preferred
- At least 2-3 years of experience in a leadership role within the food and beverage or retail industry
- Strong sales and customer service orientation with a proven track record of achieving targets
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Knowledge of food safety regulations and best practices
- Basic computer literacy for inventory management and reporting
- Fluency in English and Bahasa Malaysia; proficiency in other languages is a plus