Deskripsi Pekerjaan
Are you a natural leader with exceptional communication and interpersonal skills? Booth & Partners is seeking a dynamic Team Leader to join our customer service team in Makati City. As a Team Leader, you will be instrumental in guiding and developing a high-performing team of customer service representatives. Your role will involve mentoring team members, ensuring the delivery of exceptional customer service, and driving the team to meet and exceed performance targets.
In this position, you will have the opportunity to make a significant impact by fostering a positive and productive work environment. You will be responsible for monitoring daily operations, conducting regular coaching sessions, and addressing escalated customer issues to ensure satisfaction. Additionally, you will analyze performance metrics and implement strategies for continuous improvement, helping the team achieve excellence in service delivery.
If you are passionate about leadership and have a proven track record of motivating teams, we encourage you to apply. Booth & Partners offers a supportive work culture and opportunities for professional growth. Join us in our mission to deliver outstanding customer experiences and advance your career in a leading company.
Tanggung Jawab
- Lead, mentor, and motivate a team of customer service representatives to achieve performance targets
- Monitor daily operations and ensure team adherence to service standards and protocols
- Conduct regular coaching sessions and performance reviews to enhance team productivity
- Address escalated customer issues and provide effective solutions to ensure satisfaction
- Analyze team performance metrics and implement strategies for continuous improvement
- Collaborate with other departments to streamline processes and enhance service delivery
- Maintain accurate records of team performance, attendance, and customer feedback
Kualifikasi
- Bachelor's degree in Business Administration, Management, or related field
- At least 2 years of experience in customer service or call center environment
- 1+ years of experience in a team leadership or supervisory role
- Exceptional communication, interpersonal, and problem-solving skills
- Strong leadership abilities with proven track record of motivating teams
- Proficiency in using customer relationship management (CRM) software
- Ability to work under pressure and make sound decisions in fast-paced environments