Deskripsi Pekerjaan
Join Wonders Corporation as a Team Leader and drive customer service excellence in our dynamic call center environment. In this pivotal role, you'll lead, mentor, and develop a high-performing team of customer service representatives while implementing data-driven strategies to enhance operational efficiency and customer satisfaction. You'll analyze performance metrics, identify improvement opportunities, and foster a culture of continuous learning and achievement. This position offers a unique opportunity to shape service standards while advancing your leadership career in one of Metro Manila's premier business districts.
Tanggung Jawab
- Manage daily operations of customer service team, ensuring performance targets are met
- Conduct regular performance analysis and implement improvement initiatives
- Coach and develop team members through constructive feedback and training
- Monitor quality assurance metrics and maintain service standards
- Resolve escalated customer issues with empathy and efficiency
- Collaborate with cross-functional teams to enhance service delivery
- Develop and maintain comprehensive performance documentation
Kualifikasi
- Bachelor's degree in Business Management or related field
- Minimum 2 years team leadership experience in customer service
- Strong analytical skills with proficiency in performance metrics
- Excellent communication and interpersonal abilities
- Proven experience in coaching and developing staff
- Ability to thrive in fast-paced, high-volume environments
- Proficiency with CRM systems and call center software