Deskripsi Pekerjaan
Are you a natural leader with a passion for driving results in the financial sector? Global Fintech is looking for a motivated and dynamic Team Leader for Desk Collection to join our growing team in Jakarta. This is a fantastic opportunity to play a pivotal role in our collection strategy, ensuring operational excellence while working in a flexible, digital-first environment.
As a Team Leader, you will oversee a team of collection specialists, driving performance, maintaining high compliance standards, and ensuring that collection targets are met consistently. You will provide coaching, mentorship, and analytical support to your team members, empowering them to deliver exceptional results. If you are detail-oriented, possess excellent communication skills, and have a track record of success in debt recovery or customer relations, we want to hear from you!
We offer a supportive culture that values innovation and efficiency, providing you with the tools and incentives needed to succeed. Join us to help shape the future of fintech collections and advance your career in a fast-paced, professional industry.
Tanggung Jawab
- Lead, mentor, and supervise a team of Desk Collection agents to ensure daily, weekly, and monthly collection targets are achieved.
- Monitor team performance through call quality monitoring, productivity reports, and KPI tracking.
- Provide ongoing training, feedback, and coaching to improve team effectiveness and collection strategies.
- Ensure all collection activities strictly adhere to company policies, industry regulations, and legal compliance standards.
- Analyze collection data and trends to identify areas for improvement and implement effective solutions.
- Resolve complex disputes or escalated customer cases with professionalism and efficiency.
- Foster a collaborative and high-performance team environment while maintaining high morale.
Kualifikasi
- Minimum of 1-2 years of experience in a leadership or supervisory role within a Collection, Telemarketing, or Customer Service department.
- Proven track record in meeting and exceeding collection KPIs or sales targets.
- Strong problem-solving skills and the ability to work effectively under pressure.
- Excellent communication, interpersonal, and negotiation skills in both Bahasa Indonesia and English.
- Proficient in using CRM software, Microsoft Excel, and general digital communication tools.
- Ability to work independently in a remote or hybrid environment with high integrity.
- Strong analytical mindset with a focus on process improvement and goal setting.