Deskripsi Pekerjaan
Are you a seasoned professional with a passion for driving performance and excellence in credit management? We are seeking a highly motivated and results-oriented Team Leader for Desk Collection to join our dynamic team in Tangerang. In this pivotal role, you will be responsible for leading, mentoring, and overseeing a high-performing collection team to ensure organizational targets are achieved with precision.
As the Team Leader, you will not only focus on hitting daily and monthly collection targets but also ensure that all recovery activities adhere strictly to Standard Operating Procedures (SOPs). We value professionalism, compliance, and empathy; therefore, you will be the guardian of our brand reputation by ensuring every communication and interaction maintains the highest standards of ethics and quality. If you possess strong leadership skills, analytical capabilities, and a commitment to operational excellence, we invite you to take the next step in your career with us.
Tanggung Jawab
- Lead, supervise, and motivate a team of Desk Collection agents to achieve individual and collective recovery targets.
- Monitor daily call activity, quality, and productivity to ensure alignment with company KPIs and SOPs.
- Conduct regular performance evaluations, coaching sessions, and training to enhance team skill sets and recovery techniques.
- Ensure all collection activities strictly comply with regulatory requirements, company policies, and professional ethics.
- Manage escalated accounts and resolve complex customer disputes or complaints efficiently.
- Analyze collection performance data to identify trends, gaps, and opportunities for process improvements.
- Prepare regular reports for management regarding collection status, team performance, and strategy effectiveness.
Kualifikasi
- Bachelor’s degree in any field, preferably Business, Management, or Communication.
- Minimum 2-3 years of experience in Desk Collection, with at least 1 year in a supervisory or team lead capacity.
- Proven track record in managing collection targets and high-volume call environments.
- Strong understanding of debt collection regulations, legal requirements, and professional negotiation ethics.
- Excellent leadership, problem-solving, and communication skills, with the ability to influence others.
- Proficiency in Microsoft Office (Excel and PowerPoint) for reporting and performance tracking.
- Ability to work under pressure and thrive in a fast-paced, target-driven environment.
- Located in or willing to work in Tangerang, Banten.