Deskripsi Pekerjaan
Are you a seasoned leader with a passion for operational excellence in the financial services sector? SeaBank is looking for a dynamic Team Leader for Field Collection to join our growing Operations team in Jakarta. In this pivotal role, you will be responsible for overseeing high-impact field activities, ensuring strict compliance with operational standards, and optimizing the recovery process through data-driven insights.
You will lead a team of field agents, fostering a culture of productivity, integrity, and exceptional service. If you are detail-oriented, have a sharp analytical mind, and thrive in a fast-paced fintech environment, we want to hear from you. You will play a key role in maintaining our portfolio health by managing assignment workflows, validating billing accuracy, and driving continuous improvement in our collection strategies.
Tanggung Jawab
- Lead and motivate a team of field collection agents to achieve monthly recovery targets.
- Develop and manage daily assignment worksheets to ensure optimal coverage and field efficiency.
- Conduct rigorous quality audits of billing result reports to ensure data accuracy and integrity.
- Monitor and analyze field collection metrics to identify bottlenecks and implement effective solutions.
- Ensure all field activities comply with company policies, banking regulations, and ethical guidelines.
- Provide regular coaching, feedback, and performance evaluations to team members to enhance productivity.
- Prepare comprehensive performance reports and present insights to senior operations management.
- Collaborate with internal departments to streamline operational workflows and support debt management strategies.
Kualifikasi
- Bachelor’s degree in Business, Management, Finance, or a related field.
- Minimum 3-5 years of experience in collections, preferably in the banking or fintech industry.
- Proven track record in a leadership or supervisory role, managing field-based teams.
- Strong analytical skills with proficiency in Microsoft Excel and data reporting tools.
- Excellent interpersonal, communication, and negotiation skills in both Bahasa Indonesia and English.
- Deep understanding of Indonesian consumer lending regulations and collection best practices.
- Ability to work under pressure, meet tight deadlines, and make objective, data-backed decisions.
- High level of integrity and professional ethics.