Deskripsi Pekerjaan
Ready to elevate your leadership potential? Concentrix is seeking a dynamic Team Leader to join our Financial Account support team in Cebu. This is your opportunity to drive excellence in customer service while developing your management skills in a fast-paced financial environment. You'll lead a dedicated team of professionals, ensuring compliance with financial regulations while delivering exceptional client experiences. At Concentrix, we foster a culture of growth and innovation, offering comprehensive training programs and clear career progression paths. Join us to transform your career trajectory in the global BPO industry while making a tangible impact on financial service delivery.
Tanggung Jawab
- Lead, mentor, and motivate a team of financial account specialists to achieve performance targets
- Monitor team performance metrics and implement coaching strategies for continuous improvement
- Ensure strict adherence to financial compliance protocols and data security standards
- Handle escalated customer inquiries and resolve complex financial account issues
- Develop and optimize team workflows to enhance productivity and service quality
- Conduct regular training sessions on financial products and regulatory updates
- Collaborate with cross-functional teams to improve service delivery processes
Kualifikasi
- Bachelor's degree in Finance, Business Administration, or related field
- Minimum 2 years of team leadership experience in financial services or BPO
- Strong knowledge of financial regulations and compliance standards
- Proven track record in meeting KPIs and performance metrics
- Excellent communication and conflict resolution skills
- Proficiency in CRM systems and financial software
- Ability to work flexible shifts including weekends and holidays