Deskripsi Pekerjaan
Join WNS as a Team Leader for our Pioneer Account in Corporate Travel and take your career to new heights! We are seeking an experienced and motivated leader to guide our team of travel specialists in delivering exceptional service to corporate clients. As a Team Leader, you will play a pivotal role in driving performance, coaching team members, and ensuring our clients receive world-class travel solutions tailored to their unique needs.
At WNS, we believe in investing in our people. As part of our commitment to your professional growth, we offer comprehensive training programs, career development opportunities, and a supportive work environment that values innovation and excellence. Our Pioneer Account focuses on corporate travel services, presenting an exciting opportunity to work with diverse clients and complex travel arrangements.
We pride ourselves on fostering a culture of recognition and reward, where your contributions are acknowledged through competitive compensation packages and performance-based incentives. If you are passionate about leadership, travel services, and making a difference in the corporate travel industry, we invite you to apply and become part of our dynamic team.
Tanggung Jawab
- Lead, mentor, and motivate a team of travel specialists to achieve performance targets and service excellence
- Monitor and analyze team performance metrics, implementing strategies to improve efficiency and quality
- Provide ongoing coaching and feedback to team members to enhance their skills and knowledge
- Handle complex client inquiries and escalations, ensuring timely resolution and client satisfaction
- Develop and implement training programs to keep the team updated on industry trends and best practices
- Collaborate with other departments to ensure seamless service delivery for corporate clients
- Prepare regular reports on team performance and provide insights for continuous improvement
Kualifikasi
- Bachelor's degree in Business, Tourism, Hospitality, or related field
- Minimum of 2-3 years of experience in a leadership or supervisory role in travel services or call center environment
- Proven track record of meeting and exceeding performance targets
- Strong knowledge of corporate travel industry, products, and services
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work under pressure and manage multiple priorities effectively
- Proficiency in CRM systems and travel booking platforms