Deskripsi Pekerjaan
Join PT Lippo Life Assurance as a Team Leader in the vibrant city of Palembang and drive exceptional service delivery in Indonesia's thriving hospitality sector. This pivotal role combines leadership excellence with hands-on operational oversight to ensure seamless guest experiences while fostering team growth. You'll spearhead daily service operations, optimize resource allocation, and implement service standards that align with our brand's commitment to excellence. In this dynamic environment, you'll collaborate with cross-functional teams to develop innovative solutions that enhance customer satisfaction and operational efficiency. Whether managing front-of-house teams or coordinating service initiatives, your leadership will directly impact our reputation in South Sumatra's tourism landscape. This position offers a unique opportunity to develop your managerial skills while contributing to Indonesia's growing hospitality industry.
Tanggung Jawab
- Lead, mentor, and motivate hospitality teams to deliver exceptional service standards
- Oversee daily operations including staff scheduling, inventory management, and quality control
- Implement and maintain service protocols aligned with brand guidelines
- Train and develop team members through coaching and performance feedback
- Resolve customer inquiries and escalate complex issues efficiently
- Monitor team performance metrics and implement improvement strategies
- Collaborate with marketing and operations teams to enhance guest experiences
- Ensure compliance with health, safety, and regulatory requirements
Kualifikasi
- Bachelor's degree in Hospitality, Tourism, Business Administration, or related field
- Minimum 3 years of experience in team leadership within hospitality sector
- Proven track record in staff training and performance management
- Strong problem-solving and conflict resolution abilities
- Excellent communication and interpersonal skills
- Knowledge of local tourism industry trends and customer preferences
- Ability to work flexible hours including weekends and holidays
- Proficiency in hospitality management software and office applications