Deskripsi Pekerjaan
Join CLOUD Soft Treats, a rapidly growing leader in the food service industry, and accelerate your career as a Team Leader - Service Crew. This pivotal role offers dynamic leadership opportunities in a fast-paced environment where your expertise will shape exceptional customer experiences. As a key member of our expansion team, you'll drive operational excellence while mentoring crew members to uphold our brand's commitment to quality and service. Competitive compensation, comprehensive training, and clear pathways for advancement make this an ideal opportunity for ambitious hospitality professionals seeking growth in a supportive, innovative setting. Be part of a company that values your leadership skills and invests in your professional development.
Tanggung Jawab
- Lead, motivate, and supervise service crew members to deliver exceptional customer experiences
- Ensure adherence to operational standards, hygiene protocols, and brand guidelines
- Coordinate daily shift activities including inventory management and staffing allocation
- Train and mentor new team members on service procedures and product knowledge
- Resolve customer inquiries and escalate complex issues promptly
- Monitor sales performance and implement upselling strategies
- Contribute to continuous improvement initiatives for service efficiency
Kualifikasi
- Minimum 2 years of leadership experience in food service or hospitality
- Strong communication and interpersonal skills with conflict resolution abilities
- Ability to multitask effectively in high-volume environments
- Basic knowledge of food safety regulations and inventory control
- Proven track record of team development and performance management
- Flexible schedule availability including weekends and holidays
- High school diploma or equivalent; vocational training preferred