Deskripsi Pekerjaan
Are you a tech-savvy professional with a passion for bridging the gap between complex software systems and client needs? AXS Pte Ltd is seeking a detail-oriented Tech Integration/Account Liaison Specialist to join our dynamic team in Kallang. In this pivotal role, you will act as the primary interface between our technical engineering squads and our valued corporate partners.
You will play a critical role in facilitating seamless API integrations, overseeing system deployment workflows, and ensuring that our digital solutions align perfectly with stakeholder objectives. The ideal candidate thrives in a fast-paced environment where problem-solving, technical proficiency, and top-tier communication skills intersect. If you are ready to drive digital transformation and deliver high-impact technical account support, we want to hear from you.
Tanggung Jawab
- Manage the end-to-end technical integration lifecycle, including system onboarding, API implementation, and testing protocols.
- Serve as the dedicated technical point of contact for clients, translating business requirements into actionable technical specifications.
- Collaborate closely with internal developers and product managers to troubleshoot system issues and optimize service delivery.
- Provide expert technical guidance to external partners regarding our proprietary platforms and system architecture.
- Monitor integration performance metrics, identify bottlenecks, and drive resolution to ensure 99.9% uptime.
- Conduct regular account reviews to update stakeholders on roadmap progress and technical optimizations.
- Maintain comprehensive documentation, including API manuals, user guides, and integration status reports.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 2-3 years of experience in technical account management, systems integration, or IT project support.
- Proficient understanding of API structures (REST/SOAP), JSON, and web service integration patterns.
- Proven ability to bridge communication gaps between technical teams and non-technical stakeholders.
- Strong analytical mindset with an aptitude for debugging and technical problem-solving.
- Excellent verbal and written communication skills in English, with experience in professional client relationship management.
- Self-motivated professional capable of managing multiple integration projects simultaneously in a high-growth environment.