Deskripsi Pekerjaan
Are you ready to take your technical expertise to the next level? Kalutasan, Inc. is currently hiring a dedicated Tech Support Representative (MSP) to join our growing service delivery team. In this exciting full-time, remote contractor role, you will be embedded with a US-based MSP client, providing critical technical assistance to end-users across the country. This position offers the flexibility of working from home while delivering exceptional customer service in a fast-paced IT environment. We are looking for a proactive troubleshooter with a passion for technology and a commitment to client satisfaction.
As a key member of the service delivery team, you will play a vital role in maintaining client uptime and resolving technical hurdles. This is a fantastic opportunity to gain exposure to diverse technologies and work with a global client base, all from the comfort of your home office in Metro Manila.
Tanggung Jawab
- Provide remote technical support (phone, email, remote desktop) for US-based clients, ensuring rapid response times.
- Diagnose and resolve complex hardware and software issues, including Windows troubleshooting and printer configuration.
- Manage and maintain IT assets, including performing system updates, patch management, and basic server administration.
- Document all technical interactions, resolutions, and resolutions in the ticketing system (e.g., Zendesk, JIRA) for audit trails.
- Collaborate closely with the internal MSP team and client stakeholders to ensure high service delivery standards.
- Educate end-users on best practices for technology usage and security policies.
Kualifikasi
- Proven experience in Technical Support, Help Desk, or IT Service Desk roles (1-3 years preferred).
- Strong knowledge of Microsoft Windows (10/11), Active Directory, and Microsoft Office 365.
- Excellent verbal and written English communication skills with a professional tone.
- Ability to work independently and manage time effectively in a fully remote work environment.
- Basic understanding of networking concepts, TCP/IP, DNS, and VPN connectivity.
- High school diploma or Bachelor’s degree in Information Technology or related field.
- Reliable high-speed internet connection and a dedicated home workspace.