Deskripsi Pekerjaan
Are you passionate about technology and helping others? Foundever is seeking dedicated Tech Support Representatives to join our blended support campaign in Alabang! This is an excellent opportunity to launch or advance your career in IT support with competitive compensation and comprehensive benefits.
As a Tech Support Representative, you'll be the frontline of our technical support operations, assisting customers with their technical issues via both voice and non-voice channels. Whether troubleshooting hardware problems, resolving software conflicts, or guiding users through system navigation, you'll play a crucial role in ensuring our customers have a seamless experience with our products and services.
We offer a supportive work environment, ongoing training opportunities, and a competitive salary package of ₱20,000 to ₱25,000 per month, depending on experience and performance. Join our team of professionals who are passionate about technology excellence and customer satisfaction.
Start your journey with Foundever today and become part of a company that values innovation, teamwork, and professional growth. Apply now and take the first step toward a rewarding career in technical support!
Tanggung Jawab
- Provide technical support to customers via phone, email, chat, and other communication channels
- Troubleshoot and resolve hardware, software, and network issues efficiently
- Document all customer interactions, issues, and resolutions in the ticketing system
- Collaborate with team members and escalate complex issues to senior technicians when necessary
- Maintain high customer satisfaction through professional and empathetic communication
- Stay updated on product knowledge and technical developments through continuous learning
- Meet performance metrics including response time, resolution rate, and customer satisfaction scores
Kualifikasi
- High school diploma or equivalent; college degree in IT or related field is preferred
- At least 6 months to 1 year of experience in technical support or customer service
- Strong knowledge of computer hardware, software, and networking fundamentals
- Excellent problem-solving skills and ability to think critically
- Strong written and verbal communication skills in English and Filipino
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Patience, empathy, and a customer-focused attitude
- Willingness to work in a rotational shift schedule if required