Deskripsi Pekerjaan
Are you a tech-savvy professional looking to make a meaningful impact in the healthcare sector? ManpowerGroup is seeking a dedicated Tech Support Voice (Healthcare) professional to join our dynamic team in Bonifacio Global City. In this pivotal role, you will serve as the primary point of contact for healthcare clients, providing essential technical assistance to ensure the seamless operation of medical devices and systems. We strongly encourage candidates with a background in medical device technology to apply. Join a global leader in workforce solutions and advance your career in a supportive, high-performance environment.
Tanggung Jawab
- Provide professional voice-based technical support to healthcare professionals regarding medical devices and software systems.
- Diagnose and troubleshoot hardware and software issues to ensure uninterrupted patient care and operational efficiency.
- Guide clients through installation, configuration, and maintenance procedures via phone and remote tools.
- Document all customer interactions, technical issues, and resolutions accurately in the CRM system.
- Collaborate with the engineering team to escalate complex technical problems and propose effective solutions.
- Maintain a high level of customer satisfaction and adhere strictly to service level agreements (SLAs).
- Conduct periodic follow-ups to ensure technical solutions remain effective and client needs are met.
Kualifikasi
- Minimum of 1-2 years of experience in technical support, voice support, or a call center setting.
- Preferably with a background in medical device technology or healthcare IT support.
- Strong analytical and problem-solving skills with a patient, empathetic approach to customer service.
- Excellent verbal communication skills and the ability to explain complex technical concepts clearly to non-technical users.
- Proficient in using CRM software and standard troubleshooting tools.
- Willingness to work in a fast-paced environment and adapt to rotating shifts if required.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related fields.