Deskripsi Pekerjaan
Electrolux is seeking a dynamic and experienced Technical Assistant Manager to join our team in Jakarta Pusat. In this pivotal role, you will be at the forefront of our After Sales Service operations, focusing on technical excellence, quality assurance, and comprehensive training functions. Your primary objective will be to maximize consumer operational satisfaction and ensure that our after-sales service meets the highest global standards.
As a global leader in home appliances, Electrolux relies on robust after-sales support to maintain customer loyalty and brand reputation. You will play a crucial role in bridging the gap between technical service teams and management, driving continuous improvement initiatives, and empowering our technicians through targeted training programs. If you are passionate about technical service management, possess strong leadership skills, and thrive in a fast-paced, innovative environment, this is the perfect opportunity for you to grow your career with a world-renowned brand.
Tanggung Jawab
- Manage and oversee the daily operations of the After Sales Service department, focusing on technical support and service quality.
- Develop, implement, and monitor quality control standards for all repair and maintenance activities.
- Design and execute comprehensive technical training programs for service technicians to enhance their skills and product knowledge.
- Handle complex customer escalations and provide advanced technical troubleshooting.
- Analyze service performance metrics and generate reports to identify areas for operational improvement.
- Collaborate with cross-functional teams, including product management and logistics, to streamline service processes.
- Ensure compliance with company policies, safety regulations, and industry standards.
Kualifikasi
- Bachelor's degree in Engineering, Industrial Technology, or a related field.
- Minimum of 3-5 years of experience in technical service management, after-sales, or a similar role, preferably in the consumer electronics or home appliance industry.
- Strong understanding of quality assurance principles and technical training methodologies.
- Excellent leadership and team management skills with the ability to motivate and develop staff.
- Outstanding problem-solving abilities and a customer-centric mindset.
- Proficient in using service management software and Microsoft Office Suite.
- Excellent verbal and written communication skills in English and Bahasa Indonesia.