Deskripsi Pekerjaan
General Microsystems is seeking a motivated and tech-savvy Technical Call Centre Executive to join our professional team in Selangor. This is an exceptional opportunity for entry-level candidates or recent graduates who possess a foundational knowledge of IT and Engineering to launch their career in the Information & Communication Technology sector.
As a Technical Call Centre Executive, you will be the primary point of contact for our clients, providing essential support and troubleshooting for technical inquiries. We are looking for individuals who are passionate about technology and dedicated to delivering high-quality customer service. Even if you have no prior professional experience, our comprehensive environment will provide you with the exposure needed to grow your technical and communication skills.
This role is offered as a contract position, making it an ideal stepping stone for those looking to gain practical experience in a reputable organization. You will work alongside experienced professionals in a collaborative atmosphere where learning and development are highly encouraged. If you have a background in IT or Electrical Engineering and are ready to tackle technical challenges, we want to hear from you.
Tanggung Jawab
- Handle inbound inquiries regarding technical issues and provide timely resolutions.
- Troubleshoot hardware and software problems based on IT and engineering principles.
- Maintain accurate records of customer interactions and technical issues in the CRM system.
- Escalate complex technical matters to the senior support team or relevant departments.
- Provide clear and concise instructions to users to help them resolve technical difficulties.
- Ensure all service level agreements (SLAs) regarding response times and resolution quality are met.
- Follow up with clients to ensure their issues have been fully resolved to their satisfaction.
Kualifikasi
- Possess at least a Diploma or Degree in Electrical & Electronic Engineering, Information Technology, or a related field.
- Basic knowledge of IT infrastructure, networking, or electrical components.
- Excellent verbal and written communication skills in English and Bahasa Malaysia.
- Strong analytical and problem-solving skills with a high attention to detail.
- Fresh graduates are encouraged to apply as no prior experience is required.
- Ability to work effectively in a fast-paced environment and handle multiple tasks.
- A proactive attitude and a strong willingness to learn new technologies.