Deskripsi Pekerjaan
Are you a tech-savvy professional looking to kickstart your career in a dynamic, fast-paced environment? Talent Outsourcing Channel Solutions is currently seeking dedicated Technical & Consumer Account Associates to join our expanding team in Fairview, Metro Manila.
In this role, you will be the bridge between our cutting-edge technology and our valued customers. We are looking for individuals who are not only skilled at troubleshooting but are also passionate about providing top-tier service. You will enjoy a professional work environment, competitive monthly compensation, and the opportunity to grow within a globally recognized outsourcing brand. We prioritize work-life balance and provide the tools and training necessary for you to excel in the tech support landscape.
If you have a knack for solving complex problems and a heart for customer success, we invite you to apply today and help us deliver excellence in every interaction.
Tanggung Jawab
- Provide high-quality technical support and customer service via phone, chat, and email channels.
- Analyze and troubleshoot hardware, software, and connectivity issues for consumer accounts.
- Maintain accurate customer records and documentation in the CRM system.
- Meet and exceed key performance indicators (KPIs) regarding response time, resolution rate, and customer satisfaction scores.
- Educate customers on product features and best practices to enhance their overall user experience.
- Collaborate with cross-functional teams to escalate complex technical concerns to the appropriate departments.
- Participate in ongoing training sessions to stay updated on new product releases and support protocols.
Kualifikasi
- Educational background of at least Senior High School graduate or completed at least 2 years in college.
- Proven experience in a customer service or technical support role is highly preferred.
- Strong technical aptitude with a working knowledge of consumer electronics and operating systems.
- Excellent verbal and written communication skills in English.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Customer-centric mindset with a patient, empathetic, and professional demeanor.
- Flexibility to work on shifting schedules, including weekends and holidays.