Deskripsi Pekerjaan
Join PT Lancar Inti Nusantara as a Technical Coordinator and become the backbone of our retail operations in Jakarta. This pivotal role bridges technical teams and business objectives, ensuring seamless service delivery across our consumer product outlets. You'll orchestrate technician workflows, optimize resource allocation, and implement proactive maintenance strategies to minimize operational disruptions while maximizing customer satisfaction.
As a key liaison between field technicians and management, you'll drive technical excellence through rigorous performance monitoring, vendor coordination, and continuous improvement initiatives. Your expertise will directly impact store uptime, system reliability, and overall operational efficiency in our dynamic retail environment. If you thrive in fast-paced settings where technical precision meets strategic coordination, this opportunity offers a platform to grow your career while contributing to Indonesia's leading retail network.
Tanggung Jawab
- Coordinate and schedule technical teams for preventive maintenance and urgent repairs across retail outlets
- Monitor technician performance metrics and service level agreements (SLAs)
- Manage inventory of technical equipment and spare parts for retail systems
- Act as primary liaison between field technicians, vendors, and store management
- Implement and optimize technical workflows to improve operational efficiency
- Document technical procedures and maintain comprehensive service records
- Train retail staff on basic technical troubleshooting and system usage
Kualifikasi
- Bachelor's degree in Engineering, Information Technology, or related technical field
- Minimum 2 years of experience in technical coordination or field service management
- Strong knowledge of retail systems (POS, inventory management, CCTV)
- Proficient in vendor management and technical procurement processes
- Excellent problem-solving skills with ability to prioritize in fast-paced environments
- Advanced communication skills for coordinating multidisciplinary teams
- Certification in technical project management or IT service management preferred