Technical Coordinator I

Job Overview

We are seeking a motivated Junior Technical Coordinator to join our dynamic team at Kinettix. In this role, you will be responsible for managing technical support operations, coordinating IT projects, and ensuring seamless and efficient delivery of network and client services. You will work closely with cross-functional teams to maintain high standards of service quality and technical excellence. This is an excellent opportunity for tech-savvy professionals eager to develop their career in a fast-paced, collaborative environment.

Key Responsibilities

• Manage and prioritize technical support tickets, ensuring timely resolution.
• Coordinate with internal teams and external vendors to facilitate project milestones.
• Monitor network performance and troubleshoot connectivity issues.
• Assist in the deployment and maintenance of IT infrastructure.
• Document technical processes, configurations, and troubleshooting guides.
• Provide direct support to clients, addressing technical inquiries and escalating as needed.
• Collaborate with project managers to define scope, timeline, and deliverables.
• Ensure compliance with company policies and industry best practices.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• At least 1 year of experience in technical support or IT coordination.
• Familiarity with networking concepts, TCP/IP, and common protocols.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple tasks and work under pressure.
• Proficiency in Microsoft Office and ticketing systems (e.g., Jira, ServiceNow).
• Relevant certifications (e.g., CompTIA Network+, ITIL) are a plus.