Deskripsi Pekerjaan
Are you a tech-savvy problem solver looking to launch your career in a dynamic IT environment? Kinettix is seeking a detail-oriented Technical Coordinator I to join our team in Ortigas. In this pivotal role, you will serve as the bridge between our technical support operations and our valued clients, ensuring that every network issue is resolved efficiently and every project milestone is met with precision. We are looking for a proactive individual who thrives in a fast-paced setting and is eager to contribute to the smooth delivery of top-tier technical services.
As a Technical Coordinator I, you will be at the heart of our operations, managing technical support workflows and coordinating various projects to guarantee seamless service delivery. If you have a passion for technology, strong organizational skills, and a desire to grow within a leading technology company, we want to hear from you.
Tanggung Jawab
- Manage and triage incoming technical support tickets and service requests to ensure timely resolution.
- Coordinate with internal teams and external vendors to ensure project timelines are met and technical requirements are fulfilled.
- Maintain and troubleshoot network infrastructure, including LANs, Wi-Fi connectivity, and hardware peripherals.
- Provide clear, professional technical guidance and support to clients and end-users via phone, email, or in-person.
- Monitor system performance and report network anomalies or security concerns to senior engineers.
- Assist in the setup, configuration, and maintenance of office equipment and software applications.
- Document technical procedures and update client records to ensure accurate service history.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field (Fresh graduates are encouraged to apply).
- 1-2 years of experience in IT support, technical coordination, or a similar administrative role.
- Strong understanding of basic networking concepts, including TCP/IP, DNS, and firewall basics.
- Proficient in using helpdesk ticketing systems (e.g., Jira, Zendesk) and Microsoft Office Suite.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and the ability to work well under pressure.
- Valid driver's license is a plus.