Deskripsi Pekerjaan
At Excis Compliance, we are dedicated to delivering world-class IT services, and we are seeking a dynamic Technical Coordinator to join our team. In this pivotal role, you will be the bridge between our technical operations and our valued clients, ensuring that every service delivery is seamless and customer-centric. We are looking for a problem-solving expert who thrives in a fast-paced environment and is passionate about optimizing IT workflows.
As the Technical Coordinator, you will play a vital role in maintaining the integrity of our IT infrastructure while providing top-tier support. You will collaborate closely with cross-functional teams to resolve complex technical issues, manage vendor relationships, and ensure that our clients receive the highest standard of service. If you are ready to make an impact and advance your career in a leading organization, we invite you to apply.
Tanggung Jawab
- Oversee the daily operations of the IT department to ensure maximum system uptime and efficiency.
- Act as the primary point of contact for technical support, addressing client inquiries and resolving issues promptly.
- Coordinate between technical teams, vendors, and stakeholders to ensure clear communication and successful project delivery.
- Manage IT inventory, software licenses, and hardware assets to ensure compliance and cost-effectiveness.
- Conduct regular system audits and maintenance checks to identify potential risks and areas for improvement.
- Develop and maintain technical documentation, including troubleshooting guides and standard operating procedures.
- Assist in the training and onboarding of new staff members regarding IT systems and protocols.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience working as a Technical Coordinator, IT Support Specialist, or in a similar role.
- Strong understanding of ITIL frameworks and IT service management best practices.
- Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences.
- Strong problem-solving abilities and the capacity to work under pressure in a fast-paced environment.
- Proficiency in Microsoft Office Suite and familiarity with CRM or project management software is preferred.
- Valid professional certifications (e.g., CompTIA A+, Network+) are a plus.